As a complex and dynamic ecosystem, Salesforce is not a set-it-and-forget-it kind of solution.
Even with the best implementation, real-world usage and changes in technology and strategy highlight needs that were either overlooked or couldn’t have been foreseen.
eightCloud conducts comprehensive, objective Health Checks to examine all aspects of your existing Salesforce environment from an application, process and user perspective. In this way, we identify gaps and bottlenecks that are negatively impacting your business and recommend improvements that can help you get the most out of Salesforce and its many powerful functions.
Issues involving user adoption, performance, governance and under-utilization of certain fields, features or data are common across all organizations who have used Salesforce for any length of time. Our goal is to simplify and streamline the system so that the high quality data you need is getting collected and getting used.
eightCloud’s people-oriented approach to health checks enables us to see problems and root causes that may not be evident when looking at the technology alone. We listen to all relevant stakeholders to clearly understand what’s not working and why.
User education is a key part of this process. Teaching people what they can do with new features, as well as what they already have at their fingertips, keeps the system fresh and relevant.
eightCloud’s optimization services are designed to rescue your Salesforce environment from what can feel like overwhelming complexity and ensure you get the usage and results you need. For added peace of mind, our Managed Services model provides ongoing assessment, timely improvements and long range planning to make sure you never get in that hole again.