KIRKLAND, Wash., April 13, 2017 /PRNewswire/ -- Tacoma Housing Authority (THA), a leading Moving-To-Work housing authority, and eightCloud, a Salesforce Silver Consulting Partner, are pleased to announce the completion of the first enterprise-wide system for the Housing industry developed on the Salesforce Platform.

For THA customers this new system represents a major leap forward in client service quality and process effectiveness. "The goal of the agency's investment in Salesforce is to increase productivity and efficiency by eliminating duplication of work, increasing transparency in reporting and data collection, and consolidating and relating data points across the agency. Efficiencies gained will enable THA to focus on functions that prove a higher value for its clients and to be nimbler as budgets get tighter," said Todd Craven, Director of Administration at THA.

This new system spans all major functional areas of the THA. These include waitlist management, processing rent calculations and charges, rent collection, accounts payable bills, Section 8 accounting, contract management, risk management, project management, document management, purchasing, inventory, maintenance and work orders, insurance claim processing, reasonable accommodations, case management, and unit inspections. THA will utilize both the desktop and mobile functionality of Salesforce, enabling inspectors and maintenance technicians to complete inspections and work orders in the field. The system is fully integrated with THA's cloud-based accounting system, Intacct.

"We are pleased with the success of the project with THA. The partnership between our two organizations was key to the speed in which we could complete a replacement of all enterprise systems. Being a key part of the first enterprise-wide Housing system build on the Salesforce platform was thrilling for our team and we are excited to be part of the transformation at THA," said Ajay Nair, coFounder and Managing Partner, eightCloud.

The new system was rolled out across all THA staff on April 3, 2017. This is less than 24 months from the start of this transformation. THA has more innovative plans and eightCloud will continue working with THA on its future innovation.

About eightCloud
eightCloud is a Salesforce Silver Consulting Partner providing services to both public-sector and commercial clients in the USA and Canada. Founded in 2011, eightCloud is a national team of top performing, trusted advisors united by a passion for helping all types of organizations leverage the full potential of Salesforce to evolve their business in ways they never imagined. The company's unique approach is to work as a collaborative partner with each client to define a long-term plan and implement it incrementally. eightCloud pioneered a unique, flexible Managed Services model which provides affordable access to dedicated, experienced Salesforce specialists to plan and execute enhancements, optimization and integration for unified experience. To learn more about eightCloud, visit their website at

About Tacoma Housing Authority 
Established in 1940, Tacoma Housing Authority provides high-quality, stable and sustainable housing and supportive services to people in need. It does this in ways that help them prosper and help our communities develop equitably. THA develops and manages real estate and provides rental housing. In partnership with thousands of private landlords, it helps families pay the rent in the private rental market. It delivers supportive services to help families succeed as "tenants, parents, students, wage earners and builders of assets who can live without assistance."  THA seeks to do its work in ways that help our community be an "attractive place to live, work, attend school, shop and play," and that help Tacoma be "safe, vibrant, prosperous, attractive and just." For more information about THA and its work, go to

For further information, please contact:

Ajay Nair
(206) 769-5104

Todd Craven
Tacoma Housing Authority
(253) 682-6204

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