Help Desk

 

  • The Help Desk Accelerator provides request and issue (ticket) functionality
  • Designed with use with Salesforce Force.com Platform Licenses
  • Can repurpose the tool for any requests such as ideas, facilities, office supplies and marketing requests using record types
  • Use a form app (such as Formsite) to solicit feedback after ticket resolution
  • Email-to-Ticket functionality
  • Custom formula fields measure SLAs for time between statuses

Read more about the Help Desk Accelerator.

 

Our Commercial Customers

In partnership with these and several other great companies, we applied our dedicated expertise to translate their unique goals and requirements into a sustainable solution that helps them get the most out of their Salesforce platform. We can do the same for you.

BSquare
ELIC
FusionStorm
Newforma
Padsquad
PieTech
Pitchbook

Our Government Customers

We have worked closely with each the following government organizations to provide tailored solutions that help them achieve their objectives on the Salesforce platform. 

Alameda Costa County Transit
City of Renton
Ohio
Seattle Police